Returns Policy

At Musk Al Anwar, we are committed to providing high-quality fragrances and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns Policy below to understand our guidelines for returning products.

1. Eligibility for Returns

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • You must request a return within 7 days of receiving your order.
  • Returns are only accepted if there is a legitimate issue with the product, such as receiving the wrong item or a damaged product.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened or used perfumes.
  • Products that are damaged due to misuse or improper storage.
  • Items purchased on clearance or marked as final sale.

3. How to Request a Return

To initiate a return, please contact our support team via WhatsApp at +92 333 1433264 or email us at muskalanwar90@gmail.com with your order number, a brief description of the issue, and photos if applicable.

Once your return request is approved, we will guide you through the next steps, including instructions on how to send back the item.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged product).
  • Shipping Method: We recommend using a trackable shipping service to ensure your item is safely returned to us. Musk Al Anwar is not responsible for items lost during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method or offered as store credit, as per your preference.

6. Exchanges

If you would like to exchange an item, please follow the return process first. Once the return is processed, you can place a new order for the desired item.

7. Contact Us

For further assistance with returns, please reach out to our customer service team:

Thank you for shopping with Musk Al Anwar! We appreciate your trust in us and aim to make your experience enjoyable.

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